FAQ
Answers for operators
Common questions about the marketplace, AI labels, and sandbox behaviour.
Frequently asked
What is KargoX AI?
A smart freight marketplace connecting shippers, carriers, drivers, and forwarders with AI-assisted matching and digital booking.
Is the AI live production ML?
Current matching/pricing analytics are AI Simulation / Heuristic — structured for future model integration.
Are payments live?
Payments use a sandbox/mock provider. Live card charges are not taken until a payment processor is configured.
Is GPS live?
Map tracking is simulated. No telematics or device GPS provider is connected.
How do I contact KargoX?
Email hello@kargox.co.uk or use the contact form. Your address is used only as Reply-To.
Who can register?
Customers, transport companies, and freight forwarders via public signup. Admins are provisioned separately.
Does it support empty capacity?
Yes — carriers can publish unused capacity and discover matching loads.